My Stack Exchange background is really on the 'computing' sites, Ask Different & Super User.
I'm aware that different stacks have different requirements for off-topic, but searching Meta here for 'customer support' brings no results, so I'm wondering if it's even been touched upon as a subject.
On Ask Different, anything that would be considered an "RTFM" question has boilerplate copy/paste close reasons. It used to even be one of our 'tick a box' presets, but we brought in a broader 'no research' close reason which was felt at the time to be more commonly useful.
These are the two boilerplates…
[I am voting to close this question as off-topic because] it's a Basic Customer Support question. Please see the meta post linked above for details on how to proceed if you can edit the post and, if put on Hold, have the Hold reviewed. You can also contact the developer for assistance with their product.
Is there a consensus/policy for Seasoned Advice users to follow when met with what would appear to be customer support questions?
Two from today which prompted this meta question…
KitchenAid beater stuck on new machine
which ended up being a dupe, but with a moderator comment underneath
I saw there were close votes because this is about a mixer. Actually, equipment is on topic on the site, and we have taken this type of question before, so I wouldn't say it's closable as off topic. But it so happens that this exact question is a duplicate :) – rumtscho♦
Rapidly followed by
Which I'd have immediately vtc'd as customer support, had it not been for the earlier question.